DynamicHRIS Helpdesk Management revolves through the entire lifecycle and service request management through ticket generation. It enables service teams with incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, service requests, known problems, change requests and service level agreements. This streamlines help desk ticket resolution through the entire lifecycle and simplifies service request management.
Helpdesk Management System
OVERVIEW
FEATURES
Ticket Generation
Tickets can be created and updated using forms, customer service web-portal or routing through the technicians Quick Ticket templates.The Helpdesk service request can be raised from DynamicHRIS and assigned to users.
Ticket Prioritization
DynamicHRIS uses intelligent business logic to determine which technician is assigned to a new ticket.Create rules for ticket routing, link associated tickets and requests,assign sub-tickets and manage tasks between multiple departments.
Dashboards
Dashboards helps to manage the health of your team and identify trouble spots to discover inefficiencies.It includes built-in,customizable reporting which helps in having better grip on the ongoing Service Requests
Action Rules
Business based action rules increase your team’s efficiencies through automation. Our Action Rules allow you to automatically assign a ticket at any stage in life to the individual staff or staff group needed to fulfill the service.
SLA and Alerts
Prevent loss of customer satisfaction caused by missed SLA due dates. We ensures that Service Level Agreements stay on-track and in-line by keeping all of your technicians and clients up to date with configurable email alerts.